01
Order changes cross several systems
A skip, cancellation or address change needs checking against payment and fulfilment status. Changing the subscription alone may leave the warehouse order running.
AI FOR RetailKeep orders moving.
Keep orders moving.
Keep customers coming back.
AI implementation for DTC, e commerce and subscription brands. Resolve order and subscription requests across your systems, support better buying decisions and give your team the context to act.
DTC brands · physical product subscriptions · specialist retail
2 to 4 weeksto a focused working proof
Senior engineeringresponsible for the implementation
Magus.ORDER / SUBSCRIPTION RESOLUTION
Order & subscription resolution
Example01
Live checksOrder, payment and dispatch cutoff
02
Permitted actionRequest stop; await warehouse confirmation
03
Verified outcomeUpdate records and confirm, or escalate
A subscription change must also account for the warehouse order.
Illustrative request: identify the affected delivery and check live order, payment and warehouse records.
WHERE THE WORK SLOWS DOWNWhere does the
Where does the
operation lose time?
Repeated checks, searches and handoffs take time from the work your team needs to move forward.
02
Delivery issues start another investigation
The team reconstructs order history, checks carrier updates and coordinates a replacement or the next permitted action.
03
Returns and claims need evidence chasing
Customer evidence, eligibility, warehouse receipts and supplier requirements must be brought together before a refund or claim can move forward.
04
Product questions slow the next purchase
Teams search specifications, check compatibility and confirm suitable alternatives before the customer can make a decision.
WHAT WE CAN BUILDAI that earns its place
AI that earns its place
in your operation.
Reduce service effort per order, resolve purchase blocking questions sooner and protect margin as order volumes grow.
01
Order and subscription agents
investigate skips, address changes, delivery issues and replacements. Complete permitted actions across connected systems, verify the result and send exceptions to a person with context.
BUSINESS GOAL
Faster resolution of supported order and subscription requests.
02
Product advice and aftercare
use product specifications, customer requirements and warranty records to prepare useful recommendations, returns or supplier claims for review.
BUSINESS GOAL
Less research before a customer receives a useful answer.
03
Customer data foundations
join commerce, subscriptions, support and marketing records into a usable customer view, with consistent definitions and permissions.
BUSINESS GOAL
Less reconciliation between customer facing teams.
04
Retention and repeat purchase models
identify patterns in customer behaviour, assess risk on held out data and give the team a reviewable intervention queue.
BUSINESS GOAL
More focused retention work using reviewable signals.
05
Demand and commercial analytics
account for promotions, skips, stock availability and lead times in buying decisions. Connect fulfilled orders, refunds and agreed costs to understand margin.
BUSINESS GOAL
Better informed buying and margin decisions.
06
Claude for commercial teams
implement buying briefs, trading reviews, customer feedback analysis and brand grounded marketing workflows.
BUSINESS GOAL
Less preparation for commercial reviews and campaign work.
MEASURING THE VALUEMake the business case
Make the business case
measurable.
Agree the baseline, then measure the change. These are measures for a first project, not claimed client results.
01
Handling time per resolved request
02
Cost per correctly resolved case
03
Repeat contacts and resolution quality
We track accuracy, exceptions and review effort alongside speed, so work saved in one place does not become rework somewhere else.
ONE WORKFLOW, IN PRACTICE
A subscription skip. An order already in fulfilment.
- 01
What comes in
A customer asks to skip a delivery after its order has been sent to the warehouse.
- 02
What the AI does
Check dispatch status and permitted changes, request any allowed stop and verify the warehouse response.
- 03
What your team receives
Updated records and a confirmed customer response, or an unresolved case passed to the team.
HUMAN REVIEW
Your team approves exceptions; the agent confirms a change only after the connected systems acknowledge it.
Illustrative workflow.
WHO WE WORK WITHDoes this sound
Does this sound
like your business?
Physical product brands with repeat customers, subscriptions or a substantial aftercare operation. A compact headquarters can still have significant complexity across fulfilment partners, customer cases and buying decisions.
We usually work with the founder, COO, e commerce director or customer operations lead. Fit comes from recurring work, connected systems and a decision worth improving, not a minimum number of shops or employees.
01
DTC and e commerce brands
Beauty, supplements, homewares and other physical products with repeat buying and fulfilment.
02
Subscription businesses
Flowers, coffee, household consumables and boxes with skips, renewals and delivery changes.
03
Specialist and considered purchase retail
Furniture and technical products where product guidance, returns and aftercare matter.
A PRACTICAL FIRST PROJECTOne workflow. Real data.
One workflow. Real data.
A working result.
01
Choose one recurring request, such as a subscription skip after an order has been created.
Agree the supported systems, permitted actions, dispatch cutoffs and exceptions that need a person.
02
Test against representative cases: before and after cutoff, a paid order, a failed warehouse cancellation, a duplicate message and a timeout.
Measure correct resolution, handling time and unnecessary escalations. A focused proof of concept ships in 2 to 4 weeks.
YOUR NEXT STEP
Where could AI help your brand grow?
Bring us one workflow, real examples and the people who know the work. We’ll identify a practical first build.